Lens.com Reviews
(Rated by 1924 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Afterpay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.7
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.5
- Return Policy4.7
- Price & Quality4.3
- Customer Service4.8
- Shipping & Delivery5.0
Recent Customer Reviews (13)
John Lloyd
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Lavinia Pereira
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Patrick Sheen
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Lucille Sims
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Anthony Reyna
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Chelsie Nelson
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Amanda Mull
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Floran Hardeman
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Javier Monrency
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Cody Cockrell
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Lens.com Pricing
Cost per Box
$50 - $180
Cost per Lens
$8.33 - $30
Rebates
$75 - $135
Taxes and fees per box
about $25
Standard shipping
$9.95
Payment Methods
Accepted Payment Options:
Prices for items on Lens.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Afterpay
Payment Process
- Payments can be made online during the checkout process.
- For Lens.com credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Lens.com Pros & Cons
Pros
1
Affordable Pricing: Lens.com offers competitive and affordable prices for contact lenses, with most boxes costing between $50 and $180.
2
User-Friendly Ordering Process: The website is easy to navigate, making it convenient for customers to place orders.
3
Fast Shipping: Orders are generally shipped promptly, with many customers receiving their products within a week.
4
Customer Service: While not always reliable, some customers have reported positive experiences with customer service, particularly in resolving issues.
5
Variety of Lenses: Lens.com carries a wide selection of contact lenses from well-known brands.
CONS
1
Lack of Transparent Pricing: Customers often report hidden fees and excessive shipping costs at checkout, which can increase the final price.
2
Rebate Issues: Many customers have experienced difficulties in receiving advertised rebates, with some never receiving updates after following the necessary procedures.
3
Shipping Delays: Some orders take longer than expected to arrive, sometimes exceeding the stated 3-5 day shipping timeframe.
4
Inaccurate Orders: There have been reports of inaccurate orders, which can lead to additional delays and frustration.
5
Customer Service Inconsistency: While some customers have had positive experiences with customer service, many others have reported inconsistent and unhelpful support.
6
Prescription Verification Delays: Some customers have to wait for prescription verification, which can add extra processing time to their orders.
Lens.com Features and Benefits
Features
Wide Range of Brands
Stocks over 35 million contact lenses from various major brands, including Acuvue, Air Optix, Biofinity, Biotrue, FreshLook, PureVision, SofLens, and DAILIES.
Fast Shipping
Ships orders within 24 to 48 hours.
Affordable Pricing
Offers competitive pricing, with customers paying an average of 15% less than other reputable online contact lens retailers and 50% less than a local ophthalmologist’s office.
Best Price Guarantee
Ensures you pay the lowest price possible for your contact lenses.
Rebates
Offers rebates to help make contact lenses more affordable.
Easy Ordering Process
The three-step ordering process involves searching for the contact lens you need, checking out and providing your order, prescription, and doctor’s information, and waiting for your prescription and order confirmation.
User-Friendly Website
Makes placing an order, changing your prescription, or tracking your delivery easy.
Prescription Validation
Requires that you upload or fax a copy of your contact lens prescription, which they confirm with your eye doctor.
Authentic, FDA-Approved Contact Lenses
Only sells contact lenses that are branded, authentic, and FDA-approved.
Large Inventory
Over 26 Million contact lenses in stock, immediately fills your order with your exact prescription.
Proven Track Record
Over 7.5 million successful orders have been delivered.
30-day Return Policy
On all products except full-service lens replacements, if unused and undamaged.
Contact Lenses Returns
Only unopened boxes can be returned for store credit or refund within 30 days.
Eyewear & Accessories Returns
Covered by a 30-day free return policy if unworn and undamaged.
Lens Replacement Policy
Custom-made and non-returnable; quality issues covered under a remake policy within 30 days.
90-day Scratch & Coating Warranty
With one-time replacement; option to upgrade to 365-day extended warranty.
Variety of Lenses
Carries a wide selection of contact lenses from well-known brands.
User-Friendly Ordering Process
The website is easy to navigate, making it convenient for customers to place orders.