(4.7 / 5)1924+ Ratings

Lens.com Reviews

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Overall Rating

4.7

13 Reviews

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About Lens.com

Lens.com specializes in providing a wide range of prescription contact lenses at discounted prices. The offerings include popular brands like Acuvue, Biofinity, and Dailies, catering to various needs such as astigmatism, colored lenses, and multifocal options. Customers can enjoy hassle-free ordering, an online vision test, and a money-back guarantee. The service is designed for convenience with features like 1-Click Reordering and AutoRefill subscriptions, ensuring that customers never run out of contacts. Additionally, Lens.com prides itself on delivering quality customer service and fast shipping, with most products shipped within 24 hours of ordering.

Lens.com Pros & Cons

Pros of Lens.com:

Affordable Pricing: Lens.com offers competitive and affordable prices for contact lenses, with most boxes costing between $50 and $180.
User-Friendly Ordering Process: The website is easy to navigate, making it convenient for customers to place orders.
Fast Shipping: Orders are generally shipped promptly, with many customers receiving their products within a week.
Customer Service: While not always reliable, some customers have reported positive experiences with customer service, particularly in resolving issues.
Variety of Lenses: Lens.com carries a wide selection of contact lenses from well-known brands.

Cons of Lens.com:

Lack of Transparent Pricing: Customers often report hidden fees and excessive shipping costs at checkout, which can increase the final price.
Rebate Issues: Many customers have experienced difficulties in receiving advertised rebates, with some never receiving updates after following the necessary procedures.
Shipping Delays: Some orders take longer than expected to arrive, sometimes exceeding the stated 3-5 day shipping timeframe.
Inaccurate Orders: There have been reports of inaccurate orders, which can lead to additional delays and frustration.
Customer Service Inconsistency: While some customers have had positive experiences with customer service, many others have reported inconsistent and unhelpful support.
Prescription Verification Delays: Some customers have to wait for prescription verification, which can add extra processing time to their orders.

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Lens.com Customer Reviews (13)

0/5

John Lloyd

Verified Buyer

Feb 9, 2023

Lavinia Pereira

Verified Buyer

Feb 9, 2023

Patrick Sheen

Verified Buyer

Feb 9, 2023

Lucille Sims

Verified Buyer

Feb 9, 2023

Anthony Reyna

Verified Buyer

Feb 8, 2023

Chelsie Nelson

Verified Buyer

Feb 8, 2023

Amanda Mull

Verified Buyer

Feb 8, 2023

Floran Hardeman

Verified Buyer

Feb 7, 2023

Javier Monrency

Verified Buyer

Feb 5, 2023

Cody Cockrell

Verified Buyer

Feb 5, 2023

Lens.com Customer’s Q&A

No question yet

Lens.com Features and Benefits

Lens.com is an online contact lens retailer with several key features and benefits:

Wide Range of Brands: Stocks over 35 million contact lenses from various major brands, including Acuvue, Air Optix, Biofinity, Biotrue, FreshLook, PureVision, SofLens, and DAILIES.
Fast Shipping: Ships orders within 24 to 48 hours.
Affordable Pricing: Offers competitive pricing, with customers paying an average of 15% less than other reputable online contact lens retailers and 50% less than a local ophthalmologist’s office.
Best Price Guarantee: Ensures you pay the lowest price possible for your contact lenses.
Rebates: Offers rebates to help make contact lenses more affordable.
Easy Ordering Process: The three-step ordering process involves searching for the contact lens you need, checking out and providing your order, prescription, and doctor’s information, and waiting for your prescription and order confirmation.
User-Friendly Website: Makes placing an order, changing your prescription, or tracking your delivery easy.
Prescription Validation: Requires that you upload or fax a copy of your contact lens prescription, which they confirm with your eye doctor.
Authentic, FDA-Approved Contact Lenses: Only sells contact lenses that are branded, authentic, and FDA-approved.

These features and benefits make Lens.com a reliable choice for your vision needs. It combines competitive pricing with exceptional customer service to ensure a smooth and secure shopping experience. With over 26 Million contact lenses in stock, Lens.com immediately fills your order with your exact prescription. Over 7.5 million successful orders have been delivered!

Lens.com Pricing

Lens.com Pricing:

Cost per Box: Lenses on Lens.com cost between $50 and $180 per box, with most boxes containing six lenses.
Cost per Lens: Each lens costs between $8.33 and $30, depending on the type of lens. Multifocal, bifocal, and RGP lenses are more expensive.
Additional Fees: Taxes and fees can total about $25 per box, with specific tax rates tailored to your city and state.
Rebates: Lens.com offers rebates of anywhere from $75 to $135 off the sticker price, which can be redeemed using a prepaid Visa card.
Shipping: Standard shipping is $9.95, with options for second or next-day shipping at an additional cost.

About Lens.com Payment Method?

Lens.com offers a variety of payment options to accommodate customers. Accepted methods include major credit cards such as Visa, MasterCard, American Express, and Discover Card. For those who prefer online payment systems, PayPal and Afterpay are also available. All prices are displayed in US Dollars, and the total order amount is billed in US Dollars after prescription verification. Customers using credit cards not based on US Dollars will have their order amount converted to their card's native currency prior to appearing on their statement. Additional fees may be charged by the credit card company for this type of transaction.

Lens.com FAQs

Lens.com Alternatives

Here are some alternatives to Lens.com:

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ResoluteAI
Wellspring Tech Scouting
innosabi
SleekFlow
Retention.com
SafeOpt
Whatso - Whatsapp Marketing Software
Belong NFT Memberships and Tickets

Each of these platforms offers unique features and benefits, making them viable alternatives to Lens.com. It's important to research each one to determine which is the best fit for your specific needs. Remember, the best platform for you depends on your individual requirements and preferences.

How To Open A Lens.com Account?

To open an account on Lens.com, follow these steps:

Visit the My Account link on the Lens.com website.
If you're a new customer, select the 'Sign In' link.
Register for the account by entering the required information.
Be sure to select a password that you can remember.
Click the 'Register' button.

Your account will be immediately entered into the system. This account allows you flexible access to the Lens.com system, streamlining the ordering process, allowing you to monitor the status of your orders, or reorder your prescription quickly and easily. All you have to do is sign up. With over 26 Million contact lenses in stock, Lens.com immediately fills your order with your exact prescription. Over 7.5 million successful orders have been delivered!

Do I need to provide a copy of my contact lens prescription to order contact lenses from Lens.com?

No, you do not need to provide a copy of your contact lens prescription. You only need to provide your eye doctor's name and contact information.

Can I renew my contact lens prescription online?

Yes, you can use Lens.com online vision to renew your contact lens prescription..

How long does it take for Lens.com to process and ship my order?

Usually, Lens will ship the order the next day. However, uncommon prescriptions may take up to 5 additional business days to process.

What are the shipping options available at Lens.com?

Lens.com offers various shipping options for domestic and international customers, with shipping costs and time vary depending on the destination and shipping method selected at checkout.

What is Lens.com’s return policy?

Lens.com offers a 30-day return policy for all contact lenses, provided that the products are in saleable condition with unmarked boxes and factory seals.

About Lens.com Prices and Cost?

Lens.com is known for offering discounted prices on a wide array of contact lenses. The site features popular brands like Acuvue, Biofinity, and Dailies, and provides massive discounts on these brands. Customers can also benefit from hassle-free ordering, an online vision test, and a money-back guarantee. The website promotes year-round unbeatable prices and convenient 1-Click Reordering. For those who need to renew their prescription, the service is available online for a fee, and there's an AutoRefill subscription that offers additional savings. The exact prices are not specified, but the emphasis is on affordability and convenience.

About Lens.com Popular Products and Services?

Lens.com is renowned for its discounted contact lenses from leading brands such as Acuvue, Biofinity, and Dailies. The most popular products include 1-Day Acuvue Moist, Acuvue Oasys for Astigmatism, and Biofinity Toric, among others. These lenses cater to a variety of vision needs, including daily disposables, toric lenses for astigmatism, and multifocal lenses. Services like online vision tests, AutoRefill subscriptions, and 1-Click Reordering enhance the shopping experience, ensuring convenience and customer satisfaction. Additionally, the site offers an online prescription renewal service for a fee, making it easy for customers to maintain their vision care.

Can you provide more details about Lens.com's shipping options?

Lens.com provides a variety of shipping options to meet different needs. For standard delivery within the United States, FedEx SmartPost is used, which involves FedEx delivering the order to the local Post Office, and then the letter carrier delivers it to the door. This option takes 5-7 business days and costs $9.95. For faster delivery, FedEx 2nd Day and FedEx Next Day services are available, delivering directly to the door in 2-3 business days and 1-2 business days respectively, with costs of $17.95 and $24.95. International shipping options include Standard International, taking 8-12 business days at $24.95, and FedEx International Express, which takes 4-5 business days and costs $39.95. It's important to note that international shipping times do not account for potential customs delays. Customers can select their preferred shipping method during the checkout process.